Legal
Terms and Conditions
Your quote and these terms make up your agreement with Coatwell Painting.
Last updated October 2026
The short version. Your quote and these terms make up your agreement with us. The price only changes with your written approval. A 15% deposit holds your start date, and the balance is due when the work is done. If you agreed to the work at your home, you can cancel within 10 days for a full refund. Please confirm your colours and give us any date changes at least 48 hours before your start date. The full terms below are what apply.
1.1 These terms are between you and 1001752145 Ontario Inc., operating as Coatwell Painting (“Coatwell Painting”, “we” or “us”).
1.2 They apply when you use coatwell.ca and when you hire us. When you accept a quote, your quote and these terms together form your agreement. If your quote and these terms say different things, your quote applies.
1.3 Nothing in these terms limits any right you have under Ontario’s Consumer Protection Act, 2002 or any other law that can’t be limited by agreement.
2.1 Quotes are free. We give them after a walkthrough at your home. Each quote lists the work included in each option and one total price for each option, plus HST.
2.2 A quote is valid for 14 days unless it says otherwise. We may withdraw a quote any time before you accept it.
2.3 Your quote covers only the work it lists. Areas, surfaces and repairs that aren’t listed are not included.
2.4 A discount offered at your walkthrough is available only on the terms and within the time stated on your quote.
3.1 You accept a quote by approving it in writing, including online through our client portal. By accepting a quote, you agree to these terms.
3.2 If your agreement was made at your home, you may cancel it for any reason within 10 days after you receive a written copy of it, without penalty. To cancel, tell us in writing. An email to info@coatwell.ca is enough. We refund all money you paid, including your deposit, within 15 days of your notice. If you asked us to start work within those 10 days, we may charge a reasonable amount for work already done and materials that can’t be returned.
3.3 You may have other rights to cancel under Ontario law.
3.4 If you cancel after the 10 day cooling off period, for a reason that isn’t our fault and that Ontario law doesn’t give you a right to cancel for, we keep your deposit as a reasonable estimate of our costs and the booking we gave up for your job. If work has already started, you also pay for the work done up to that point.
4.1 A deposit of 15% of your quote total is due when you accept your quote. You pay it by credit or debit card through our client portal when you approve. We don’t add a card fee. We confirm your start date in writing once we receive it.
4.2 The balance is due when the work is complete. We send your final invoice after the final walkthrough.
4.3 You pay the balance by E-Transfer to info@coatwell.ca, or by cheque payable to Coatwell Painting or 1001752145 Ontario Inc. We don’t accept card payments for the balance. A payment counts once the funds have cleared.
4.4 An amount not paid within 20 days after its invoice date is overdue. Overdue amounts bear interest at 1.5% per month (18% per year) from the date they become overdue until paid.
4.5 If we have to take steps to collect an overdue amount, you agree to pay our reasonable costs of collection, as far as the law allows. We keep all rights to recover amounts owed to us, including any lien rights under Ontario’s Construction Act.
4.6 All prices are in Canadian dollars. HST is extra and shown on your quote.
5.1 Your start date and expected completion date are confirmed in writing.
5.2 Dates can change because of weather, illness, supply delays or other causes outside our reasonable control. Exterior work needs dry weather and suitable temperatures. If a date needs to change, we tell you as soon as we know and set a new date with you. A delay caused by something outside our reasonable control is not a breach of your agreement.
5.3 If you need to change your start date, please give us at least 48 hours notice. If you give less notice, or our crew can’t start because the work areas aren’t ready or your colours aren’t confirmed, we move your job to the next available date and charge a late change fee of $250 to cover the crew day we can’t fill on short notice. We don’t charge this fee during the 10 day cooling off period, or if a delay is caused by weather or by us.
6.1 Please confirm your colours, sheens and products at least 48 hours before your start date. If they aren’t confirmed in time, section 5.3 applies.
6.2 Changing a colour after work on that area has started is a change to your agreement and may add cost (see section 8).
6.3 Colours can look different on your walls than on chips, screens or samples, and they change with the light. We can’t be responsible for a colour you chose looking different than you expected.
6.4 We use the products stated on your quote. If one isn’t available, we suggest an equivalent and use it only with your approval.
7.1 Your quote sets out who moves furniture, removes items from walls and takes down window coverings. If your quote doesn’t say, please ask us before your start date.
7.2 You agree to:
7.3 We do our best to keep doors and gates closed, but we can’t be responsible for the actions or whereabouts of pets.
8.1 The price only changes with your written approval. If you ask for a change, or a change becomes necessary (see section 9), we give you the change and its price in writing before doing the work. Approval by email counts as written approval.
8.2 Approved changes become part of your agreement.
9.1 Your quote is based on what can reasonably be seen at the walkthrough. If we find a problem that couldn’t reasonably have been seen, such as rot, water damage, mould, failing layers of old paint or damaged drywall behind wallpaper, we stop work on that area, show you and give you options in writing. Extra work goes ahead only with your written approval.
9.2 Preparation is as described in your quote. Minor drywall repair, such as dents, cracks and nail holes, is part of our prep. Larger repairs, such as carpentry, rot, water damage or major drywall work, are not included unless your quote lists them.
9.3 Paint doesn’t fix underlying problems. We are not responsible for:
9.4 If we find or suspect lead paint, asbestos, mould or another hazardous material, we stop work in that area and tell you. Testing and removal are not included.
10.1 Coatwell Painting is your contractor. The work is done by experienced independent painting crews that we engage, manage and pay. We remain responsible to you for the work under your agreement.
10.2 Your quote covers the finished result: full, even coverage of the surfaces listed, with as many coats as that takes.
10.3 Finished work is judged from a normal viewing distance, about 1.5 metres, in normal light. Small imperfections that show only up close or under strong side lighting are normal in painted surfaces and are not defects.
10.4 We cover floors and furniture in the work areas and clean up at the end of each working day.
10.5 Leftover paint from your job is labelled and left with you for future touch ups.
10.6 We may take photos of the work areas before, during and after the job for our records. We use photos in our marketing only with your permission, and never show your address or anything that identifies you.
11.1 When the work is done, we walk through it with you. Anything that needs a touch up is noted, and we take care of it.
11.2 The work is complete once the touch ups noted at the final walkthrough are done.
12.1 We don’t offer a written warranty beyond anything stated in your quote. Your work is still covered by the protections Ontario law gives you, including the requirement that services be of reasonably acceptable quality.
12.2 Paint and other products carry their manufacturers’ warranties, if any. We pass them on to you but don’t add our own.
12.3 If you supply your own paint or materials, or ask for less preparation than we recommend, we aren’t responsible for problems that result from that choice.
13.1 Coatwell Painting carries liability insurance.
13.2 If you believe something in your home was damaged during the work, please tell us in writing within 7 days after the work is complete so we can look at it.
13.3 We are not responsible for:
13.4 As far as the law allows, we are not liable for indirect losses, such as loss of use or loss of enjoyment of your home.
14.1 If something isn’t right, please tell us in writing first. We’ll work with you in good faith to resolve it.
14.2 These terms and your agreement are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will be heard in the courts of Ontario.
15.1 The information on coatwell.ca is general. It is not a quote or an offer. Sending a request, email or message, or calling us, does not create a contract or reserve a start date.
15.2 Quote requests and client accounts are handled through Jobber, a third party service, and our site links to our social media pages. Those services have their own terms and privacy policies, and we aren’t responsible for them.
15.3 The Coatwell Painting name, logo and the content on this site belong to 1001752145 Ontario Inc. Please don’t copy or reuse them without our written permission.
15.4 This website is provided as is. As far as the law allows, we aren’t liable for any loss arising from your use of it.
16.1 Your agreement is made up of your accepted quote, these terms and any approved changes. It replaces anything said or written before it about the same work.
16.2 We may update these terms from time to time. Your agreement uses the version in effect on the day you accepted your quote.
16.3 If any part of these terms can’t be enforced, the rest still applies.
16.4 Questions? Email info@coatwell.ca or call (613) 299-7888.
Email info@coatwell.ca or call (613) 299-7888.
